Privacy Policy

At Chaneco, we are committed to protecting and preserving the privacy of visitors to our website.  

This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our Terms and Conditions.

We do occasionally update this Policy so please do return and review this Policy from time to time.

Information We Collect

In running and operating this website, we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:

  1. Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.

  2. Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information or makes a purchase.

  3. Information provided to us when our visitors communicate with us electronically for any reason.

  4. Information collected if you complete any survey that we use for research purposes

 Use of Cookies

Cookies are sometimes used to improve the website experience of a visitor to a website. We may obtain information about your general internet usage by using a Cookie file which is stored on the hard drive of your computer.  Cookies contain information that is transferred to your computer's hard drive.  They help up to improve our site and to deliver a better and more personalised service.  Please note that no personally identifiable information is recorded.  They enable us to:

  • estimate our audience size and usage pattern
  • store information about your preferences, and so allow us to customise our site according to your individual interests
  • speed up your searches
  • recognise you when you return to our site

You may refuse to accept cookies.  If you accept the use of cookies on our site, our system will issue cookies on our site. All computers have the ability to decline cookies.  You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.

Use of Your Information

We may use the information we collect for the following purposes:

  1. To ensure that content from our site is presented in the most effective manner for you and your computer

  2. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

  3. To carry out our obligations arising from any contracts entered into between you and us

  4. To allow you to participate in interactive features of our service, when you choose to do so

  5. To notify you about changes to our service

We may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website; however we will only do so if you have provided your consent.

We will never disclose your information to any third party.

Storing Your Personal Data

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Your credit/debit card details are not held by us at any time as all payments are processed via SagePay. The SagePay payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Their internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate SagePay to obtain secure information.

Third Party Links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. 

Access to Information

The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please note that any request for this information may be subject to payment of £10 which covers our administrative costs.  Please contact us if you wish to make such a request.

Contacting Us

If you have any questions or queries relating to this Privacy Policy then please contact us.

 

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