We have over 2,500 products online and when new products are made live to the website there may be a short period before an image is added. Check back after a day or two …

We try and highlight products that will allow you to get the most out of your purchase or that other customers have also looked at when buying the product.

Click on the Basket link at the top of the Products page.

To delete items in your Shopping Basket simply click the delete button next to that particular item. The page will automatically refresh and the item will be deleted.

When you are ready to complete your order, click on the ‘Proceed to Checkout’ button on the Shopping Basket page. You will then be taken through 4 easy steps to complete your order: Personal Information, Delivery Details, Payment Details and finally Order Confirmation.

We format a printer friendly version of the page so that information is clear and easily defined

Should you be experiencing any compatibility issues that we have not explained in this knowledge base then click here to fill out a simple form. We will reply to you shortly.

Should you be experiencing any compatibility issues that we have not explained in this knowledge base then click here to fill out a simple form. We will reply to you shortly.

Should you be experiencing any compatibility issues that we have not explained in this knowledge base then click here to fill out a simple form. We will reply to you shortly.

If you would like to contact us please click here.

Monday - Friday 08:00 – 17:00pm Bank Holidays – Closed Please click here for our Factory Holidays

Please click here to view our Terms and Conditions.

If you would like to leave a customer comment please click here.

Chris Hanley & Partners are committed to ensuring that all our products live up to the expectations of our customers who have entrusted their custom to us. We believe that there are many benefits to having a clear and straightforward complaint handling process, which aims to: Ensure that we provide the level of service deserved by our customers. Allow us to learn from our mistakes, preserve our reputation in the market place and maintain customer loyalty. If you feel in any way dissatisfied with the products or services received, please contact us, and will be happy to deal with your complaint.

Please report any transport damages within seven days of receipt. Please note that we cannot help with any damage claims reported after seven days of receiving delivery. Please contact a member of our Customer Care on +44 (0) 1604 709999.

We aim to process and despatch all Orthotic orders placed by 3pm the same day, click here for a detail view of the delivery options available. Many of our footwear products are available from stock however, you should allow for 10 working days for delivery. Click here for a detail view of the delivery options available. You can track your order by clicking on the Track MyOrder link in your Order Confirmation email. If you have not received your order within the time-scale provided please contact our Sales Department +44 (0) 1604 709999.

Should you not have received a receipt when you placed an order you may request one by emailing accounts@chaneco.co.uk If you are an Account customer an Invoice will follow in due course alternatively, log into MyAccount, where you can obtain copy Invoices.

If you would like to return an item please click here to see our Returns Policy.

We aim to refund your money as quickly as possible. However it may take a few days to appear on your card as it is processed by the banks’ system.

To register as an Account customer click here and fill out this simple form.

Click here to log-in. If you are not an account customer click here.

Click here to log-out. You will be redirected to our home page after you have logged out.

Account customers can receive the following benefits: o You will save time: no need to type in your contact, delivery and payment details again. o View the status of your orders with our Order Tracking System. o Obtain copy invoices. o Keep up to date with all the latest offers and promotions. Click here to join

If you have forgotten your password please click here.

Try typing it again to ensure you have not mistyped it. Have you registered using a different email address? If you have forgotten your password please click here. If you are still having problems please click here and fill out a form. We will endeavour to respond within 24hrs.

You don’t need to re-register if you have changed your email address. Simply log-in to your member’s area and click on the Edit Log-in details link.

You can track your order online 24hrs a day in your account section. Access MyAccount and click on the Track Your Order link.

This may be due to a system error with the carriage company. For more information click here or call 08705 456456.

We will not pass your details onto any third party company.

You do not have to be an account customer to order a product. You can simply proceed to checkout where you will be asked for your payment details.

If you are after a particular item that we do not currently have on the site we can sometimes order it especially for you. Click here to contact us.

When you ‘Add to Basket’ your chosen item is added to your Shopping Basket. The item will stay there until you are ready to ‘Proceed to Checkout’. Remember, you can always remove it later.

Checkout refers to the completion of your order. When you are ready to complete your order click on the ‘Proceed to Checkout’ button on the Shopping Basket page. You will then be taken through 4 easy steps to complete your order: Personal Information, Delivery Details, Payment Details and finally Order Confirmation.

Chaneco.co.uk is a Secure Shopping Site. We recognise the importance of security regarding personal and credit card information taken over the Internet.

We accept the following forms of payment: Credit/Debit Card or Invoice.

We accept the following credit/debit cards: VISA, MasterCard, Switch, Delta and Solo.

At Chaneco.co.uk we utilise the industry – Standard Sockets Layer (SSL) technology to encrypt all your personal information including debit or credit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

You will receive an email confirmation when you complete your order.

Click here to fill out this form.

Adobe Reader is free software that allows you read, print, and search PDF files using a variety of platforms and devices. You can download Adobe Reader from Adobe.co.uk. Click here to get the latest version.

You can download Adobe Reader from Adobe.co.uk. Click here to get the latest version.