FAQ's

Ordering

• How do I place an order?
• How do I pay for the items?
• Which credit/debit cards do you accept?
• How do I know my card details are safe?
• I am entitled to VAT relief. How does this affect my order?
• Do I need to log in or create an account?
• What is a UK Trade Account holder?
• When will I receive confirmation of my order?
• Will I be contacted regarding my order?
• Are my personal details safe?
• I can't find the product I need. What can I do?
• I'm not sure if the product is the one I need - can you give me some advice?
• Do you provide a measuring service for your footwear?
• I have had a pair of Chaneco shoes via the NHS. Can I order another pair direct?

Customer Care

• How do I contact you?
• What are your office hours?
• What are your Terms and Conditions?
• When will my purchase be delivered?
• I need to return an item. What should I do?
• My product was received damaged. What should I do?
• I haven't received delivery of my goods. What should I do?
• What do I do if I have a complaint?